In this increasingly polarized moment, it often seems workplaces have as many opinions as there are employees. While differences can be normal and nothing new, leaders and line workers alike are finding it increasingly challenging to navigate this choppy dynamic. If ignored or unaddressed, these tensions pose a risk to productivity and safety as workers are distracted, and tensions rise while morale plummets. Effective leaders have found success by engaging in a dialogue and creating a safe and controlled venue for discussion. While that may sound daunting, it really boils down to a simple concept: seek first to understand, then be understood. This presentation will explore a variety of strategies to facilitate a culture of respect and cohesion.
By attending participants will be able to…
- Encourage expanded perspective-taking and validate the experiences of others
- Enables participants to make empowered decisions based on empathy
- Minimize distractions to improve productivity/safety
- Defensible management strategies when necessary