Case Coordination



When an employee is suffering, how can you best support their emotional and physical healing while promoting re-engagement at work?


Emotional barriers resulting from a traumatic event are a normal part of the human experience, but can hinder an employee in returning to work and prevent them from living a full and vibrant life after an impactful event. For example, if an employee experiences a robbery at their workplace, they will likely fear the occurrence of another robbery should they return to work. Similarly, healthcare professionals experiencing PTSD from losing patients at the workplace may have difficulty coming back to work following emotionally triggering losses.


Understandably, most companies are not staffed with experts equipped with the clinical skills required to effectively navigate and support these complex cases— including vetting and selecting licensed therapists, monitoring treatment efficacy, problem-solving, and on-going communication.



That’s where R3 Continuum comes in.


Our case coordination services ensure your employees get the support they need while guarding against lost productivity and high claim costs. We seamlessly coordinate all case aspects to speed your employees’ recovery and return to work.


What R3 Continuum’s case coordination services include:


  • A dedicated, master’s level mental health clinician grounded in the most up-to-date best practices
  • Virtual or in-person connection between the employee and a qualified counselor
  • Comprehensive review of counseling session notes to ensure focus centers on employee recovery and return to work after suffering from the effects of distressful workplace or personal incidents
  • Monthly communication and coordination among the employee, counselor, and employer
  • Telephonic support, problem-solving, and recommendations for next steps



We’re here when the stakes are high – for your employees and your company. R3 Continuum will help your team cope and thrive.


Get in touch with us.

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Related Solutions

Disruptive Event Management (DEM)

With a global network of experienced providers, we can respond to disruption with the urgency it requires. Not only can we provide timely support, we are unique in our ability to customize services to fit your workplace or situation’s specific needs, in order to best support the psychological wellbeing of your team.


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24/7 Telephonic Support

In the aftermath of disruption, we offer a service that provides outreach calls to impacted employees, as well as a dedicated phone line, giving them 24/7 access to trained clinicians and emotional support. This type of support gives the opportunity to have discreet 1:1 conversations, providing them with a safe outlet to talk.

Facilitated Discussions

When opinions don’t align, teams can get stuck. This can bring collaboration, innovation, and productivity to a standstill. We offer effective, third-party mediation to decrease friction among employees with differences of opinion and unlock cohesion and creativity again.

Wellness Outreach

Identifying that your employee may be struggling with their mental health can be a challenge. For the employee, asking for help—or making a call to their EAP— can be more challenging then suffering in silence. Through being proactive in offering wellness outreach, you can provide confidential and timely support to your employees in a way that is most convenient for them.

Crisis Response

Recovering from Distress

We provide your employees with the support and tools they need, so they can recover faster from a disruptive event, and are ready to return to work sooner.

Learn more