24/7 Telephonic Support



When your employee is struggling with a heavy emotional burden following a disruption in the workplace,  even the simplest tasks—such as picking up the phone—might be challenging.


If your employee does realize they are struggling—will they take action, speak up, and ask you for additional support?


R3 Continuum (R3c) takes the guesswork out of these questions. When disruption impacts a workplace and its people, R3c can equip your workforce with the on-demand behavioral health support they need to cope and move forward amid crisis. Although disruption impacts people in different ways, an event like the death of a coworker or reductions in force can have a significant impact on the wellbeing of your employees.


Providing 24/7 Telephonic Support helps affected employees to not only remain resilient, but thrive—even amidst a difficult time.


How it works:

Our 24/7 telephonic support consists of both outbound and inbound communication. In the aftermath of a workplace disruption, employees who were directly impacted by the event or who are showing signs of struggle are referred to R3c for individualized assistance. R3c’s experts will conduct an immediate outreach call to the impacted employee. Over the course of 10 days, they will make an additional three outreach calls to check on the employee and gauge if further support is needed. Throughout these 10 days, the employee will have access to on demand telephonic support when needed. Additionally, an employer can establish a similar dedicated support line for employees for a duration of 30 days post-incident.


What employees can expect:


  • On-Demand Access: 24/7 access to a support line of experienced, master’s level clinicians
  • Confidentiality: This service is provided discreetly—only the employee, clinician, and employer will be aware of the services utilized.
  • Personalization: There is no “one-size-fits-all” solution to employee wellbeing. R3c tailors the service to best fit an individual’s needs.
  • Progress: The goal is to strengthen your employees’ wellbeing in order to not only assist them outside of work, but also at work. Through this approach, you can expect an increase in your employees’ stress management, a reduced sense of isolation, as well as gain tools to cope and thrive.
  • Impact: R3c empowers individuals to return to their optimal levels of productivity and contributions to their company through improving their overall wellbeing.
  • Follow-up: R3c alerts employers regarding any employees who may need additional support

Throughout the process, R3c provides support from experts who know how to lead individuals through healthy change. R3c’s telephonic support program offers the physical, emotional and interpersonal care that many individuals need.


R3 Continuum can make a difference in your employee’s wellbeing – Talk to us.

Contact Us

We are here for you, please let us know how we can be of assistance to you.

Related Solutions

Disruptive Event Management (DEM)

With a global network of experienced providers, we can respond to disruption with the urgency it requires. Not only can we provide timely support, we are unique in our ability to customize services to fit your workplace or situation’s specific needs, in order to best support the psychological wellbeing of your team.


Ensuring the protection of your employees’ wellbeing is essential, now more than ever. The R3SILIENCY App allows employees at all levels of an organization to have access to immediate behavioral health support through educational videos and materials, emotional support bot, and 24/7 access to an R3c representative.

Case Coordination

Return-to-work focused interventions to ensure employees receive the right level of care needed to overcome underlying psychosocial barriers and ultimately reduce the duration of claims and lost productivity.

Facilitated Discussions

When opinions don’t align, teams can get stuck. This can bring collaboration, innovation, and productivity to a standstill. We offer effective, third-party mediation to decrease friction among employees with differences of opinion and unlock cohesion and creativity again.

Wellness Outreach

Identifying that your employee may be struggling with their mental health can be a challenge. For the employee, asking for help—or making a call to their EAP— can be more challenging then suffering in silence. Through being proactive in offering wellness outreach, you can provide confidential and timely support to your employees in a way that is most convenient for them.

Crisis Response

Recovering from Distress

We provide your employees with the support and tools they need, so they can recover faster from a disruptive event, and are ready to return to work sooner.

Learn more